Galt Global Review

QFS 360

World Facts

October 28, 2003

the Pros and Cons of Spam Filters

By Carrie Harrison

To outwit the tricks used by spammers, software developers are coming up with equally resourceful spam filters. If you’re an email marketer or communicator wanting to know what you’re up against, here are a few tips about the latest batch of spam filters in use today.

A password filter is fairly airtight. It will only accept email that contains a pre-set password in the subject line. Unless you know it, you can’t get through. A password filter is an effective method for blocking spam, but it can block desirable email too.

A challenge/response filter, such as MailFrontier Matador or SpamArrest, sends an automated message that asks you to provide return confirmation of your email address. The system is verifying that you are an individual sender, not a machine generating spam. But many “requested” newsletters may also be blocked by these filters, if a company or email solutions provider is not equipped to respond manually to verification challenges.

Whitelist filters only allow email through from approved senders. The sender’s address must be in the recipient’s mailbox or the email will bounce back. There is no early warning system that seeks to verify the sender’s legitimacy, so be aware that you may have no indication your email didn’t get to its destination.

Spam Assassin is one of the more common rules-based filters available. It blocks email based on how it conforms to pre-determined rules, and catches spam by finding tell-tale signs like odd punctuation.

The good news is that many organizations are using this type of filter and, if you are using all the rules of good permission-based email marketing, you should have no fear of being filtered out. Unfortunately, the rules keep changing and companies are able set filters to be so sensitive that even innocuous daily correspondence can get tossed as spam.

A community-based filter can be an effective tool. Cloudmark Spamnet blocks email based on a group’s determination as to what is junk. Since the group decides what constitutes spam, personal and other material does get through. As a con, this type of filter may not catch the newest messages outside the group criteria and can admit too much spam.

An adaptive Inboxer is a filter that learns by analyzing examples of what is discarded as spam and what isn’t. These systems require training, especially at the start.

The system learns the user’s preferences, keeping out spam and accepting messages shown to be desirable to the user. Inboxer from Audiotrieve has been given high marks for effective filtering using Bayesian statistical techniques.

To work within the confines of each of these filters, ground rules for email marketers include: researching and installing spam filters for in-house pre-testing, proactively ensuring good relationships with ISPs, carefully monitoring campaign results, and meticulously ensuring that lists used are based on recipients who have opted-in and given you permission to send your messages.

It’s the only way to keep off the blacklists, stay on the whitelists, and avoid being relegated to the junk bin.

Types of Spam Filters Method Pros Cons
Password eg: Inboxer Blocks mail without password in the subject line Only those who know the code get their messages through Messages you actually want may be blocked
Blacklist eg: Geekmail.com Blocks mail from banned senders Knocks out known Spammers as opposed to legitimate messages
Misses a lot of Spam, including ads you may not want
Whitelist eg: MailFrontier Matador Allows mail only from approved senders
Blocks mail from unknown sources
May hide messages you did not know you wanted
Challenge/Response eg: MailFrontier Matador Blocks unapproved sender's mail until response to challenge arrives
Keeps out machine-generated mail May block mail you want, also may annoy legitimate correspondents
Rules-Based eg: Spam Assassin Blocks mail based on how it fits with predetermined rules Catches Spam by finding tell-tale signs such as odd punctuation
Spammers can develop clever ways to fool the system
Community-Based eg: Cloudmark Spamnet Blocks mail based on community agreement that it is junk Since the group decides what is Spam, personal material gets through
May not catch newest messages, can admit too much Spam
Adaptive eg: Inboxer Learns by analyzing examples of what you call Spam and what you don't Learns your preferences, may allow for special purpose folders Takes time to train, especially at the start

Legislative

Laws to regulate unsolicited commercial email
Makes some Spam illegal, sends some people to jail Spammers already going offshore, some Spam may remain legal

Carrie Harrison is vice-president of sales for Forge Marketing, a North American leader in permission-based email marketing. Forge’s own policy is “no spam, no exceptions.”

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