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BookNotes is your monthly guide to good, informative reading.
Each month BookNotes will feature the Editor's choice of titles. This
month our Editor has selected these books about personal and professional
success.
Managing by Storying Around: A New Method of
Leadership
David Armstrong
Random House
"This book is timeless, because storytelling's
power is timeless. But it's timely too, very timely. The marketplace
is demanding that we burn the policy manuals and knock off the incessant
memo writing: there's just no time. It also demands we empower everyone
to constantly take initiatives. It turns out stories are a - if
not the - leadership answer to both issues." - Tom Peters
Tom Peters has it right. When word began circulating that David
Armstrong, the fourth generation of his family to run Armstrong
International, had decided to write about his unique management
style - David calls it Managing by Storying Around - the phones
started ringing at Armstrong International's corporate headquarters,
and they haven't stopped since. Executives from across the country,
and as far away as Australia, wanted to know if they could get an
advance look. Word spread so fast that Armstrong's thoughts about
management by storytelling were written up in The New York Times
even while David was rushing to finish the manuscript.
What has captured everyone's imagination is this: Armstrong has
taken one of the oldest forms of communication - storytelling -
and turned it into a powerful management tool, one that works in
huge companies as well as small ones. It is the best way to communicate
simple matters - like the rules everyone avoids reading in the policy
manual. But it is essential in imparting the most important and
unsayable advice of all: how to stamp out "bozo cancer," promote
self-management and kickstart urgency.
The reason storytelling is so effective? It is:
- Simple. "You don't need an M.B.A., college degree, or even a
high school diploma to tell stories - or to understand them.
- Timeless. "That's another way of saying it's fad-proof."
- The best form of training. "(Stories) let people know the kinds
of things that will get them promoted and what will get them fired."
- A great recruiting and hiring tool. "We hand interviewees this
story book. If they read it, they'll know what Armstrong International
is like." Memorable - "and fun."
As Tom Peters says: "Policy manuals are no-no's today. But anarchy's
not in, either. So how do we let people know 'what's important around
here' without constraining them? The best answer, as I see it - stories."
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The OZ Principle:
Getting Results Through Individual and Organizational Accountability
By Roger Connors
Prentice Hall
- From the Publisher:
"I didn't have time." "It's not in my job description."
Many people and organizations have recognized the need to move away
from this type of "blame game" and toward greater personal
accountability at work, but few have known how to foster or maintain
it -- until THE OZ PRINCIPLE.
Now in paperback, THE OZ PRINCIPLE explores how people in business
suffer from the same feelings of anxiety and helplessness that beset
the characters in THE WIZARD OF OZ.
Through a broad mix of examples and stories, this book examines
how people use their victimization to justify inaction, excuse ineffectiveness,
and rationalize poor performance. It shows how to break through
"above the line" with an attitude of accountability that
empowers employees to overcome problems, excuses, and biases, to
achieve enviable results. Self-assessment charts and quizzes enable
readers to chart their own path to personal empowerment and enhanced
company performance.
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First, Break all the Rules: What the World's
Greatest Managers Do Differently
By Marcus Buckingham and Curt Coffman
Simon & Schuster
- From Inside the Cover:
The greatest managers in the world seem to have little in common.
They differ in sex, age, and race. They employ vastly different
styles and focus on different goals. Yet despite their differences,
great managers share one common trait: They do not hesitate to break
virtually every rule held sacred by conventional wisdom. They do
not believe that, with enough training, a person can achieve anything
he sets his mind to. They do not try to help people overcome their
weaknesses. They consistently disregard the golden rule. And, yes,
they even play favorites. This amazing book explains why.
Marcus Buckingham and Curt Coffman of the Gallup Organization present
the remarkable findings of their massive in-depth study of great
managers across a wide variety of situations. Some were in leadership
positions. Others were front-line supervisors. Some were in Fortune
500 companies; others were key players in small, entrepreneurial
companies. Whatever their situations, the managers who ultimately
became the focus of Gallup's research were invariably those who
excelled at turning each employee's talent into performance.
In today's tight labor markets, companies compete to find and keep
the best employees, using pay, benefits, promotions, and training.
But these well-intentioned efforts often miss the mark. The front-line
manager is the key to attracting and retaining talented employees.
No matter how generous its pay or how renowned its training, the
company that lacks great front-line managers will suffer. Buckingham
and Coffman explain how the best managers select an employee for
talent rather than for skills or experience; how they set expectations
for him or her -- they define the right outcomes rather than the
right steps; how they motivate people -- they build on each person's
unique strengths rather than trying to fix his weaknesses; and,
finally, how great managers develop people -- they find the right
fit for each person, not the next rung on the ladder. And perhaps
most important, this research -- which initially generated thousands
of different survey questions on the subject of employee opinion
-- finally produced the twelve simple questions that work to distinguish
the strongest departments of a company from all the rest. This book
is the first to present this essential measuring stick and to prove
the link between employee opinions and productivity, profit, customer
satisfaction, and the rate of turnover.
There are vital performance and career lessons here for managers
at every level, and, best of all, the book shows you how to apply
them to your own situation.
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Now, Discover Your Strengths
By Donald O. Clifton and Marcus Buckingham
Simon & Schuster
- From Inside the Cover:
Unfortunately, most of us have little sense of our talents and
strengths, much less the ability to build our lives around them.
Instead, guided by our parents, by our teachers, by our managers,
and by psychology's fascination with pathology, we become experts
in our weaknesses and spend our lives trying to repair these flaws,
while our strengths lie dormant and neglected.
Marcus Buckingham, coauthor of the national bestseller First, Break
All the Rules, and Donald O. Clifton, Chair of the Gallup International
Research & Education Center, have created a revolutionary program
to help readers identify their talents, build them into strengths,
and enjoy consistent, near-perfect performance. At the heart of
the book is the Internet-based StrengthsFinder® Profile, the
product of a 25-year, multimillion-dollar effort to identify the
most prevalent human strengths. The program introduces 34 dominant
"themes" with thousands of possible combinations, and
reveals how they can best be translated into personal and career
success. In developing this program, Gallup has conducted psychological
profiles with more than two million individuals to help readers
learn how to focus and perfect these themes.
So how does it work? This book contains a unique identification
number that allows you access to the StrengthsFinder Profile on
the Internet. This Web-based interview analyzes your instinctive
reactions and immediately presents you with your five most powerful
signature themes. Once you know which of the 34 themes -- such as
Achiever, Activator, Empathy, Futuristic, or Strategic -- you lead
with, the book will show you how to leverage them for powerful results
at three levels: for your own development, for your success as a
manager, and for the success of your organization.
With accessible and profound insights on how to turn talents into
strengths, and with the immediate on-line feedback of StrengthsFinder
at its core, Now, Discover Your Strengths is one of the most groundbreaking
and useful business books ever written.
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