Galt Global Review

QFS 360

      
October 19, 2004
new technology
Roam, Roam on the Range:
Roaming Messenger™ Technology Attracts the Attention of Homeland Security
by Shelley Lightburn

The Experience IT  |  The Electronic Paul Revere  |  Critical Instant Response |  The Future of Instant Messaging

In August 2004 Roaming Messenger™ presented their wares at the Experience IT 2004 show in Anaheim, CA. They were invited specifically as a “homeland defense oriented” company. Their product: the latest in instant messaging technology.

Instant messaging technology has really hit the pavement running. So much so, that the reference material of IM acronyms is now commonly distributed every time a new DSL user is born. It’s not uncommon to hear the phrase, “Do you IM yet?”

Much like the world-wide-web, or cell phones, it seems only a matter of time before the novelty of instant messaging could be granted “household name” status. Perhaps not anticipated is that instant messaging could become a key support system in the area of homeland security.

The Experience IT Show...
Included an audience of police and fire officials, mayors, city managers and officials from, county, state and federal agencies. The objective of the conference was to create a forum in which to examine new techniques and strategies for city, county and federal communication and information technology infrastructure. Roaming Messenger’s contribution to the show was perhaps unique in that its technology has an eclectic market value, and far reaching possibilities beyond security platforms.

The Electronic Paul Revere
The Roaming Messenger™ system works much like a tracking device to locate its recipient so that it may deliver important information in real time. For example, MSN or Yahoo IM can only function when two points engage in interaction, or when there is a person on the other end of the line to receive a message.

Roaming Messenger is being considered as the messaging component for a multitude of Homeland Defense opportunities because it is completely secure from end to end of the message’s path and the recipient can differentiate critical messages from other types of communication coming into their device.
In Europe and Asia, where mobile communication is a couple of years ahead of the US, SPAM and other advertising are being sent to mobile devices with increasing frequency. Utilizing Roaming Messenger technology means
SPAM and other unwanted communication can be differentiated from a true urgent communication.

Critical Instant Response
Limited access and slow response continually arise as criticism towards authorities dealing with security issues. This is not only true in the case of local emergency dispatch centers, but also in national security defense systems around the world where slow communication can hinder rescue and response. It is clear, that, while maintaining a force of trained and highly skilled personnel is of the utmost importance– equally imperative is being able to reach key personnel in what is often a very narrow window of opportunity.

Roaming Messenger ensures that once a message is sent, its recipient will receive that message no matter where they are. In a sense Roaming Messenger is like an electronic delivery person searching out their targeted recipient through a network.

For homeland security this means delivering security data in real time whether the recipient is on the phone, online, out to lunch or safely at home. Because
disasters just don’t happen according to a nine-to-five schedule.

“Instant messaging is a ‘point-to-point’ mode of communication. By that, I mean that it only works from one device to another at a given time. If I am trying to ‘IM’ you, and you are not at your computer the message stops there. With Roaming Messenger your message roams from one device to the next in a user-determined order trying to reach the recipient until the pre-determined order and number of attempts has been made”, states Bryan Crane, spokesman for Roaming Messenger.

The Future of Instant Messaging
Communication errors often mean the difference between life and death. Roaming Messenger may alleviate this problem, as it seeks to blur the lines between communication devices in what is referred to as “actionable information” and “seamless communication.”

Roaming Messenger is capable of handling both wireless and non-wireless devices. Meaning when lines are down crucial communication is not arrested.
The critical path of information flows from computer, to cell phone and now even some Blackberry devices (the popular pager which sends and receive e-mail wirelessly) until the message is delivered.

Exchanging gossip with a buddy online is easily accommodated by regular instant messaging service, however, in terms of security threats, communication has to be malleable and far-reaching.

For more information consult the official website: www.roamingmessenger.com