Galt Global Review

QFS 360

November 23, 2004
New Literacy
by Faye Mallett


Much more than the mechanics of comprehension in reading and writing, literacy is about the making and communicating of meaning. With a changing world compelling us to rethink what we mean by literacy, our views on how to define it are being forced to change.

The types of skills being demanded upon us now are increasing exponentially. From knowledge of computer literacy to an adaptable understanding of communications technology, we are required to employ multiple literacy analysis and understanding on a daily basis as we navigate from print to visual, virtual (the internet, interactive advertising techniques) and aural (radio, television) mediums interchangeably.

The literacy needs of our century are diverse, ever changing and on a learning curve that seems to never peak. It used to be possible that experts could expect to have a working knowledge on everything they needed to know in their area. The accelerated advancement of science and technology - constantly challenging our assumptions and adding more information – now means this is no longer possible.

Ask an IT specialist or a computer programmer: to be literate in his or her field, one must always strive to keep up to the technology. A few months 'out of the game,' widens the knowledge gap and may require more schooling or intensive skill upgrading to be considered for hire again.

While only a certain percentage of the population may choose to be professionals in the IT and technological industries, we are increasingly becoming effected by this scenario in our own lives. Simply on an every day level, for example, we are all required to use more and more sophisticated levels of literacy just to filter information. An important literacy skill in the information age is the ability to isolate what is useful or meaningful, not just in a narrow area of technical expertise, but across many different areas of knowledge in order to understand their interdependence.

The workplace is reacting to these changes by requiring employees to consistently enhance old skills and develop new ones as experts in new digital forms of literacy. This is different from the industrial and print-based economic eras, where people learned functional uses of literacy that directly applied to workplace positions and stable workplace environments. The business world is in flux to the changing paradigm of a workforce whose career paths are more representative of the Chaos Theory than the Newtonian view of the world as a machine of moving parts which are managed by God. This shifting paradigm involves more short-term but highly focused contract work, tele-commuting, virtual global communication through email, web and tele-conferencing and the prediction of four to six different career paths in one’s lifetime.

To survive in this environment, literate thinking is extending to become:

  • The ability to decode information in a variety of forms - written, statistical, graphic, kinaesthetic/simulation and new media visual forms.
  • The critical evaluation of information to explore the interconnectedness of different fields of knowledge.
  • The use of computer-based services to analyse, synthesise, write, present, and communicate information.
  • The use of information technologies to create local and global communities in the pursuit of knowledge and information.

As the way we communicate, and the tools we use to do it with, evolve, our relationship to environment shifts. One thing to think about is that "the map is not the territory." This popular statement by the “father” of general semantics, Alford Korzybski, means that we should not confuse the map of reality that we carry around in our heads with reality itself.

Let’s face it. Increased communications technology means an increase in the number of ideas, perceptions and people who we come into contact with. We are inundated with information. Becoming adept at navigating it is an essential skill for our time. “New Literacy” skills require us to be life-long learners, able to read, synthesize, translate and communicate information using a range of media.

Editor’s note: This article is the first in an exploratory series of what it means to be literate in a changing, industrialised society and how the education system is evolving to teach these skills.

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