Galt Global Review

QFS 360

 
July 14, 2004
Employer Branding: A new era of workforce attraction and retention
by Faye Mallett


Employer Branding takes the elements of branding – creating a particular thought, emotion and image around a particular product or service - and applies them to create a strong brand to recruit employees. It is a concept that is rapidly gaining exposure in the corporate workforce, especially with companies who deal in international markets and who seek to attract employees with cross-cultural experience.

Intensifying employer competition
The concept of Employer Branding is becoming especially critical as new technology; globalization and the rising power of international brands are changing the way we work and fuelling the competition for talent. This competition, for example, is especially acute in the search for IT skills. In order to survive, large employers need to make a radical shift away from traditional thinking about employment and work to build more diverse career partnerships with different individuals and groups.

In the current labor market, more and more employees are including such aspects as work/life balance and a company’s commitment to the community among the values they seek in their employer. Competition among employers is intense in this market, with many job seekers able to be more discerning in their choice of an employer.

Shifting priorities
Individuals and corporations are re-evaluating their priorities in this new environment, and the result is a new definition of a successful organization - an organization that includes the social dimension of their workforce as an attribute of their success.

“Employer Branding has been around as long as there have been employers and workers,” states Mark Hornung, Senior Vice President of Bernard Hodes Group Inc. The concept gained recognition as a separate discipline in the mid-90’s. It began in Europe, where labour issues are a bit ahead of the curve than the rest of the world, and started to become implemented world-wide during the talent wars of the dot com era. The looming demographic shift caused by the retirement of the Baby Boomers also meant employers needed to start thinking seriously about how they would attract the best talent.”

According to Hornung, Employer Branding has matured rapidly in the past 10 years, using the same research and analysis techniques honed over the decades by consumer and corporate brand experts, with an application dedicated towards attitudes about employers and work.

The importance of Employer Branding is paramount, explains Hornung, “Because of the looming worker shortage and the realization that value is created not by companies but by the talented people who populate those companies.”

An evolving strategy
Because it is so new, the discipline of Employer Branding is constantly evolving, with the changing employment climate effecting how it is used. In 1999 the Career Innovation Group conducted a survey called “Riding The Wave.” This international survey focused on the values of young professionals (with particular emphasis on top talent) working for large, international corporations. The results of this survey found that the top three career values among young professionals are: “wide horizons” – meaning the ability to maximize future options, meet new people and have new and different experiences; work-life balance; and professional expertise with opportunity for growth.

Within the larger trend of these values, employees are also seeking companies that truly offer flex-time, job sharing, telecommuting and reasonable workloads. Employers who support the volunteerism initiatives of their employee’s by providing time off, donation matching to charitable causes within their community, and other services, are also desirable within this new required “social dimension” of a company.

Companies that can strike this balance will create the flexibility they need, together with a new type of stability in the workplace – stability based not on job security for all, but on diverse choices, strong personal relationships and shared values.

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